Worse every year - Technical Support Engineer II Dell Technologies Employee Review

3.0
Sep 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Diversity and Inclusion is actually, strangely, one of the company's strongest traits - I've had gay, trans, immigrant, and multi-racial (or whatever the correct terminologies are) coworkers by the dozens and they never seem to be treated differently from the rest of us. The benefits package is one of the best available in this state. It isn't a starvation wage, even though it's generally low by tech industry standards.

Cons

Senior management has no idea what they're doing or why. It feels more like being a member of a cult than a productive employee when every single encounter with leadership above my immediate supervisor boils down to them preaching the latest company buzzwords and sales pitches to the grunts and refusing to answer questions or concerns. Everything feels like a bad joke. All internal training is focused on how to use generative AI in the most basic way possible, they do layoffs every single month (while keeping us in a hiring freeze for years and years on end), and they threaten not to promote us in order to try and trick us into giving up remote work (the best perk remaining), even though the super-majority of employees will never see a promotion of any kind by design. Actual numbers of promotions from within are in the single-digit percentages. Promotion opportunities happen once every year or two and have dozens to hundreds of candidates vying for that one position. Additionally, senior management has an open and obvious perception of employees as children. To the point that they will talk about example employee concerns as, "And then Little Johnny said this, and Little Suzy thought that, and-"

Explore other reviews about Dell Technologies

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good nice work life balance

Cons

Low growth potential for development

1.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Today? A job that helps pay the bills.

Cons

The culture completely changed circa 2022. Layoffs happen every month in small batches, so they are not covered in the news with big layoffs, but the total over the last couple of years is 10-20K people per year. Current employees that I still talk to live in constant fear of being laid off. The salary gap between employees in the same function is ridiculous and discriminatory. As a leader, when I'd raise it with HR, it was never addressed. Had a situation where I was hiring an underpaid employee from another team. I wanted to give her a 60% pay increase just to match what her peers on my team made, and I had the budget to do so. HR denied my request to do that raise and only gave her a 20% increase. They didn't want to send the "wrong message" that she was underpaid before (which she was) or that other employees could expect that level of pay raise in internal promotions (regardless of whether they should). They have to come into the office 5 times/week, even though Michael Dell once made fun of CEOs that didn't adopt hybrid/remote work. Just last week, I had a former colleague resign because the stress in the current environment was taking a toll on her mental health. If you have any other option, I'd highly recommend you don't take a job at Dell.

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