- no cohesion in multi-product strategy, company operates products in silo's with overlapping features, functionality and completely seperate UI's. In 6 years since acquisition, little has been done to improve this.
- no communication from management & very little defined repeatable sales processes.
- Post sales handoff is non existent and as a sales rep, the only chance for your customers to be successful is to either sell a Guardian (full time resource at the customer) or to stay very involved yourself which takes away time for hunting net new accounts.