Great culture but its a little chaotic internally - Customer Success Manager Dynatrace Employee Review

4.0
Sep 19, 2024
Recommend
CEO approval
Business Outlook

Pros

- work-life balance - unlimited PTO - growing company - people are always willing to help and answer questions

Cons

- a lot of cross-over between role responsibilities and lack of collaboration - not enough processes and guidelines for CSM role, every CSM does things differently - there are new internal programs announced every month and its hard to keep up

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Dynatrace Response
1y
Thanks for your feedback! It’s great that you appreciate our work-life balance, unlimited PTO, and supportive company culture. We love knowing that our team is always willing to help and foster collaboration. Though, we acknowledge and understand your concerns. With growth comes change, and we’re working on establishing clearer processes and improving role definition. We recently introduced a new career framework model so employees can have a clearer path to their responsibilities, growth, and goals. Additionally, we’re consistently improving communication methods and making it easier for our Dynatracers to stay updated. Thanks again for your insights and contributions, and we look forward to growing together!

Explore other reviews about Dynatrace

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work. Strong employee base, dedicated toward driving results.

Cons

No cons that are unique about Dynatrace .

2.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent Product Great Perks Co-Workers

Cons

A lot of what happens to your career is beyond your control. You can be a top performer and still only meet satisfied in remarks. The customer success departments went through some changes earlier this year and it left it splintered. A lot of toxic environments take place in pockets and everyone is cliqued up. I suppose you could say this is like every corporation, but this was junior varsity level office politics. If you made someone upset you could be next. Most of the executive leadership and brings in their buddies who have no idea how the product works and all of the veterans have left by now. It's mostly a game of grab behind and brown nosing.

4
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Dynatrace Response
2w
Thank you for your feedback and for adding your perspective here.
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