Pros
You'll have a job, I guess?? Also, the pay is okay, but only if you press for a good salary. Work-Life balance is better than other areas at times.
Cons
Stagnant, compartmentalized, go nowhere job. If you want a job that you can sit in for the next 40 years and do the same thing day in and day out, this is the place for You! Management is useless, they will never have your back and cower to sales every chance they get. You will only get a promotion after working there about 10 years and that will be only if HR makes them because you're maxing out the salary grade. The only other way you're getting promoted is if you're on project work, but the catch is, they pick the same people (favorites) to do project work over and over. So don't bet on that. The work is demeaning and draining every second of everyday! Sales will literally treat you like dirt under their feet. They will belittle you, harass you, and treat you down right unprofessionally without repercussions and in most cases your manager will not have your back or defend you or the team in any way. Finally, because of most of the things I've mentioned and more I didn't, we have had a FLOOD of people leaving the department which makes more and more work and stress for the people who remain since they can't hire people fast enough. Even when people are hired, it take at least 6mos to a year to get up to speed in order to effectively help with the workload.