7 years of committed service for what? - Center Manager, Tier II FedEx Office Employee Review

Constant change from corporate office, just when you finish the first round of needless tasks they change it again and you're forced to re-do your work. Constant pressure & threats from upper management. Managers are expected to run stores 7 days per week open as late as 11pm with only themselves plus 3 team members (or less!). Imagine long lines and angry customers with you, the only team member on staff, responsible for *FedEx Shipping *Print Consultation *Helping customers in the self service area *Stocking and ordering retail items (yes we have to punch in a SKU for every item we need to order in our ordering system - all manual labor **This includes inventory, I hope you know how to tally and use a calculator to count 25K + worth of inventory) and much much more. You work alone for most of your career if you're in a Tier 3 center, which means opening and closing the store alone. Payroll is getting cut more and more as the company tries to become profitable. They're undercutting themselves from the bottom up. The less payroll in the centers, the less customers we can get through our doors, they can't continue to expect people to run themselves ragged to only be beat up by upper management because one of the 50 metrics we follow are behind. There is no such thing as training anymore, we get no extra payroll to ensure a Team Member is trained effectively before dumping them onto the sales floor to give poor customer service. It takes up to a year to get someone trained on all of the equipment and procedures but by then they're ready to quit. No one can have time off because every single store is short staffed. There is no help to be given so managers are forced to work off the clock or work overtime that will affect their stores controllable profit. Salaried managers are working more than 60 hours per week in most cases. I have received very little recognition from upper management. The store I have recently taken over was failing previous to my arrival. Since I have been there it's been a complete 360. We're now in our 7th month in a row above our sales plan yet I've heard nothing. On a number of occasions I have heard our HR Generalist say "If you don't like working here, then don't let the door hit you on the way out" they aren't here to help anyone but the legal team!