FedEx Office is a horrible place to work - Customer Service Coordinator FedEx Office Employee Review

1.0
Oct 17, 2012
Recommend
CEO approval
Business Outlook

Pros

it's a job with benefits

Cons

I think FedEx is a horrible company to work for. They only care about their profit margins and thats the bottom line. They consistently keep their stores under staffed so they don't have to pay as much. If you work in the evenings better be prepared to stay late. You can plan on being stuck there till everything is done for the morning. You also should be prepared to say Yes We Can to anything a customer might want even if you know it is not humanly possible and you don't have the equipment to do it. They also try to put so much pressure on you that you will be incredibly scared to use little if any sick time. This leads to often going to work sick and spreading sickness to customers. They also are on a kick of hiring less educated people so they can start them off at lower wages. I think this is very exploitive and cruel. Anyway, I hope this helps some people out there. If anyone had a good experience working with FedEx than good for you! Maybe the company is different in other places.

Explore other reviews about FedEx Office

5.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly coworkers and supportive team environment. Gained strong customer service and communication skills while helping with printing, shipping, and handling different types of orders.

Cons

Limited opportunities for advancement since you often have to wait for someone to leave before moving up.

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, hours are flexible, team members are pretty nice overall, benefits are good, company is stable and job security is good

Cons

Way too many things to remember, they say “you don't have to remember everything, just know where you can figure it out” and thats all fine and good but there are so many places to go and you have to know where, and despite what they say there are things you cant find anywhere and just have to know, so many systems are just confusing and have no real guidelines to follow, and thats not to mention that every manager has there own places where they do it either the fedex way or their own way, and you never know until you get called out for doing something. Pay is also pretty low and the only way to make more is take on management roles

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