Pros
More often than not, many of the customers that came into the store were repeat customers so you got to know them, but there were new customers as well. Running production was a highlight of the job, but often got pushed aside until the last minute due to retail customer needs.
Cons
Management is out of touch with the reality of the job. They sit in their offices doing paperwork and are rarely willing to help with any of the production tasks. District managers need to realize that stores that aren't in a huge, wealthy area are not going to be as profitable as those stores that are. Store managers threatening to hold employees accountable for things customers are not willing to pay for need to be removed from their positions as an employee cannot force a customer to spend more than they are willing to spend just to get management's numbers to where they are "supposed" to be. Schedules that are promised are rarely upheld. Expect to work at least one weekend day, and in some cases both weekend days. Stores are understaffed and unappreciated as long as the monthly reports show any numbers in the red. Don't be fooled into thinking you are a part of a "family" as management would have you believe. You're a pawn in the success of management and will be treated as such. The equipment being used is lackluster at best. Cutters that can't cut straight lines, copiers that cannot print straight or even across the page, use of proprietary software that drastically changes the color of the printed document. The requirement to process documents through the proprietary software degrades the final product's quality more often than it makes prints look better.