Pros
It was nice to be able to talk to District Managers during routine visits. Higher ups at corporate are easy to contact, for the most part and respond promptly. Human resources are excellent at handling complaints and investigating violations. If you make your way into Production, you learn a lot of print production skills that are applicable in the print industry outside of FedEx Office. There can be a sense of community and family if you land the right store with the right managers. I was lucky enough to work with a solid team who appreciated one another.
Cons
It's retail. It's customer service. You'll get a great deal of rude, disrespectful, nasty customers who want things done their way and refuse to adhere (or even understand) FedEx Office production and shipping policy. You really need to think on your feet and be flexible. My store was open 24/7 and we had a full-center remodel. We NEVER closed the center. There was fiberglass and open wires, falling ceiling panels, uneven floors, etc. Customers were furious! I had so many customers yell at me personally for this mess. Not cool.