Sink or swim - Customer Service Representative HCLTech Employee Review

1.0
Nov 16, 2017
Recommend
CEO approval
Business Outlook

Pros

The staff, both colleagues and ancillary are so friendly and helpful. Union available to join.

Cons

The training is poor - more a demo and off you go. Unless you are computer savvy or have previous experience in a call centre then there is no point in applying - yes the training is that bad. Team leaders can be slow to assist, even though there is a limit to how long customers can be on hold. Getting paid correctly/on time can be an issue. Very high staff turnover.

Explore other reviews about HCLTech

5.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive team environment Great opportunity to learn and grow Collaborative culture Interesting and challenging projects Flexible work environment

Cons

Some processes could be more organized as the company continues to grow. Communication between teams can sometimes be improved.

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Autonomy, good leadership, support from the top.

Cons

Lack of communication, company is way too big, no bonuses under the guise of budget, no raises or promotions. No one seems to understand the process of how to get one

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