stay away - Operations Manager HCLTech Employee Review

1.0
Jun 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits Able to negotiate a high salary because the recruiters are clueless Lateral opportunities are present however your local manager will never approve , I suppose you can fight it .

Cons

A few months after a company uses HCL, they switch from that wonderful , veteran staffed service desk they brag about in North Carolina to a cluster of offshore call centers who manage multiple clients. The support is clueless, user satisfaction drops and management decides it's the staffs duty to pick up this slack. Senior Management is very condescening to staff if you're not an H1-B . You're blatantly put in an abrasive role with your client nitpicking every single billable line item to squeeze them for every cent possible despite abysmal service.

Explore other reviews about HCLTech

5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

good environment with good training

Cons

i don't see any cons , bcz its best

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

It is a job that pays you money

Cons

Where do I even begin.... HCl is a company that will overwork and underpay you and never give you a raise. I was lucky to get a very competitive wage when I started that I felt like I deserved and I fought for that. However even that process they bait and switched 3 times offering higher amounts over the phone and then going back on their word and offering less and less each time until they finally sent me an offer letter. The entire company is inept at communication at any and all levels. You will never get a raise and any time you have any kind of issue or need management/HR to do anything for you results in being ignored. Additionally they will add and add to your roles and responsibilities and ask for the impossible and unreasonable. They get contracts by underbidding other MSP's and then hiring as few people on site as possible and refer the rest of the work to overseas workers that will never do any work and always kick responsibility back to you. If you ever get lucky and they are forced to actually do their job they show that they clearly have no idea what they are doing or talking about. All around a terrible company to work for. If your job role is getting outsourced to HCL, fight for a good salary up front because they will never give you a raise and try to look for another place to work as soon as you can.

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