Great for getting your foot in the door; not a company to stay with. - Service Desk Track Lead HCLTech Employee Review

2.0
Jul 28, 2014
Recommend
CEO approval
Business Outlook

Pros

This place is great for learning straight out of college or getting your foot into the IT field. You get the ability to work with huge, big-name companies like Deutsche Bank, Gulfstream, and USAA among others. Fantastic level 1 support network. I have yet to see a project where the analysts didn't work as a team and ask each other questions to grow further. Best advice I can offer: Work with the people immediately around you. Help each other out and you can grow. Try to be creative and diligent in finding solutions. Not all of them are written down or are straight forward. Be flexible: If you say you have an open schedule, don't be surprised when it comes in to play. Most projects here are 24/7 and require nights and/or weekends.

Cons

Compensation: way below average. Raises are minimal at best. Office Politics: Desk leads and managers, this will eat you alive. Prepare to take the blame for anything coming down the pipe. India controls all: Remember, if a call comes down to you or a manager in Noida, you will always lose. Morale and growth: Diminishes at the hands of some college grad with a spreadsheet that stays in HQ (based in Noida). Beware, this company is after their bottom line and will do what it takes to maintain that. Lack of accountability: I saw way too many scenarios where the sales team would promise the world to a client but would not be held accountable by the company when it was impossible to deliver. This also fell for the delivery side of the fence where the delivery managers would provide a solution but would fail to lead the effort in following through on said effort. Prepare for this place to act like an IT sweatshop.

Explore other reviews about HCLTech

5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

good environment with good training

Cons

i don't see any cons , bcz its best

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

It is a job that pays you money

Cons

Where do I even begin.... HCl is a company that will overwork and underpay you and never give you a raise. I was lucky to get a very competitive wage when I started that I felt like I deserved and I fought for that. However even that process they bait and switched 3 times offering higher amounts over the phone and then going back on their word and offering less and less each time until they finally sent me an offer letter. The entire company is inept at communication at any and all levels. You will never get a raise and any time you have any kind of issue or need management/HR to do anything for you results in being ignored. Additionally they will add and add to your roles and responsibilities and ask for the impossible and unreasonable. They get contracts by underbidding other MSP's and then hiring as few people on site as possible and refer the rest of the work to overseas workers that will never do any work and always kick responsibility back to you. If you ever get lucky and they are forced to actually do their job they show that they clearly have no idea what they are doing or talking about. All around a terrible company to work for. If your job role is getting outsourced to HCL, fight for a good salary up front because they will never give you a raise and try to look for another place to work as soon as you can.

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