Better Than Your Average Call Center - Customer Service Representative (CSR) HCLTech Employee Review

4.0
Jan 31, 2025
Recommend
CEO approval
Business Outlook

Pros

- Great management and leaders! Friendly and open door policy. The leadership I had on my project were willing to help and made employees feel like equals and not less than. -401K Matching - Scheduling. Weekdays only and no later than 6 PM workdays depending on project assigned to.

Cons

-Occurance point system. Company does not excuse absences even with doctors notes, etc. Unless you have the time available as PTO, don't be absent. Points accrue quickly and after 10, you will be let go. -Pay.

Explore other reviews about HCLTech

5.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive team environment Great opportunity to learn and grow Collaborative culture Interesting and challenging projects Flexible work environment

Cons

Some processes could be more organized as the company continues to grow. Communication between teams can sometimes be improved.

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Autonomy, good leadership, support from the top.

Cons

Lack of communication, company is way too big, no bonuses under the guise of budget, no raises or promotions. No one seems to understand the process of how to get one

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