Best part is remote - Travel Agent Hopper Employee Review

3.0
Mar 5, 2022
Recommend
CEO approval
Business Outlook

Pros

-Remote -Good vacation and time off -Mostly chats and emails -Future of travel industry -Seems potential for growth

Cons

-Performance is based on star ratings from users. Usually users are already upset due to the app, airline, or previous agent. -You are treated as incompetent if you get one star ratings even if it's not your fault. -Passengers have issues, can be angry, and take it out on you. - A lot of information expected to learn and often feel alone when need help. -Workflow constantly changing. -High stress customer service job. -No travel agent benefits like promised when hired( IATA card). -Company took away bank holidays from when first hired. -Company is expecting agents to make more outbound calls if requested.

Explore other reviews about Hopper

5.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and team structure is good.

Cons

Little overwhelming and not great futuristic thinking interm's of data

2.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

pay, remote, some good/smart people in pockets

Cons

Senior leaders could not care less about employees and routinely make bad market decisions leading to foreseeable product issues and eventual layoff cycles. There was a time a few years back where employees criticized the dark patterns in the app - the president got pissed and said 'the data didn't show it was an issue', then a few months later when we got bad press about those patterns dismissed it as our competitors planting stories - sums up the culture pretty clearly.

4
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