Potential Wasted by Poor Management/Leadership - Market Manager Hopper Employee Review

If you’re in market management, bless your heart. Working for Neta, Susan and Luca, who have no experience in hotels or pitching to hotels and have no idea what it takes to be successful in market management, have inexplicably been thrust into the most important positions in that department. They are tone deaf to what tools and products we need to be successful, they talk down to you like we’re the inept ones for asking questions, spew whatever idiotic idea Fred has told them to implement and they’re all terrified to admit to him or anyone else that they don’t know what they’re doing. Luca in particular has made many of the women cry on calls. They roll out new features for the app without consulting with the people with travel experience, only to have the product get pushed back in their faces by hotels unwilling to adapt to it, which is so wasteful of time and resources. The communication between departments is terrible, we always find out things only by snooping on the various slack channels that exist. Otherwise, it’s at launch that we find out what is going on at other verticals.