Severe Lack of Training, but a Good Experience - Customer Service Leader IKEA Employee Review

3.0
Dec 17, 2017
Recommend
CEO approval
Business Outlook

Pros

Strong values, great benefits, restaurant discount and good enough employee discount for furniture.

Cons

Not every manager demonstrated those values, severe lack of training for new employees, not enough long-term sustainable development in job titles. Also, bad managers were not taken to task for their disrespectful and unprofessional conduct, creating a serious sense of mistrust in the whole company.

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5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good place to work in

Cons

Sometimes on call and weekends and nights work

3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits PTO and vacation The team is good. Installing the roomsets and media Picking design to a certain extent

Cons

Management The design can be really controlled You have to get approval from so many people Manager is micro managing

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