THE PLACE IS A JOKE - Customer Service IKEA Employee Review

1.0
Sep 3, 2018
Recommend
CEO approval
Business Outlook

Pros

free meals, majority of staff are nice, STAFF not management,

Cons

Never have I ever worked at an organisation with such shocking management. If your face does not fit then you will go nowhere in the business. I work in customer relations and the Team Leaders do not pull their weight.Majority of them have not got a clue how to work the systems and think they do a good job by delegating everything to co-workers to resolve. Management are never seen and also have no clue about what is going on in the department. Customer Services and Checkouts managers are an absolute JOKE. The place does not value its staff at all, its all take take take and no give. Holidays are constantly declined as FAVOURITISM is rife. And just this week we have been told that sales are low so majority of the team are having hours cut.

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5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good place to work in

Cons

Sometimes on call and weekends and nights work

3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits PTO and vacation The team is good. Installing the roomsets and media Picking design to a certain extent

Cons

Management The design can be really controlled You have to get approval from so many people Manager is micro managing

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