Pros
Good community and team spirit. Good, manageable workload for the role. Variety, not always doing the same thing day in day out. Flexibility to allow hybrid working. Hiring from within the company, giving a chance to those without experience or qualifications to kick start their careers.
Cons
Salary is poor for a specialised job and not competitive. Not flexible to requests of set shifts to help with work life balance. If you don't have a child your request generally won't get approved. I never got to see my family because I HAD to work on a set shift rotation to meet business needs and there was no genuine concern for my mental well-being, I am lower priority due to no children which is wrong. Takes a while to progress, unless you are bragging about yourself to be seen and heard then you get missed, no matter how much you help, work hard or go above and beyond. You're hard work just becomes an expectation so you get no recognition or development from working hard quietly (terrible for introverts who don't like to shout successes)