Very stressful phone job but great benefits - Customer Service Representative ING Employee Review

3.0
Oct 10, 2011
Recommend
CEO approval
Business Outlook

Pros

You get really great benefits and paid time off right off the bat. The people are very friendly and the trainers are really helpful. They also have a great program where if you have to commute a long distance to work and there is a snowstorm they will put you up in a nice hotel near the job.

Cons

Very stressful job because you are dealing with people's 401(k)s and retirement money. A lot of people don't understand the laws and rules around their 401(k)s and take it out on you. You also are not allowed to stand up for yourself or ask people to calm down or anything, you just have to take what the customer dishes out at you. They also throw new clients at you regardless of if they think you're ready or not.

Explore other reviews about ING

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

good team with significant learning opportunities for recent graduates.

Cons

long hours, lack of transparency around full time hiring.

4.0
Mar 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good culture and environment to be in, wfh policy

Cons

Too many management changes happening

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