Great if you're not OCD or looking to advance within minutes. - Customer Service Associate ING Employee Review

3.0
Jan 5, 2009
Recommend
CEO approval
Business Outlook

Pros

Competitive benefits. Job training and continuing ed are above average. In general, product offerings are popular with clients and agents, which leads to fewer complaints/problems with existing customers, and helps agents sell the products effectively. ING is generally still a sound company despite the "downturn" that we're all sick of hearing about.

Cons

Below-market compensation in non-management positions. Bureaucracy is out of control. Internal hiring between business units is difficult to impossible, at least in the US Wealth Management division. IT and systems are generally 5-10 years behind, with seemingly no priority to improve on the part of management. Many processing functions have been "offshored" with no cost/benefit analysis.

Explore other reviews about ING

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

good team with significant learning opportunities for recent graduates.

Cons

long hours, lack of transparency around full time hiring.

4.0
Mar 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good culture and environment to be in, wfh policy

Cons

Too many management changes happening

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