Great pay, hard working teams. However, unrealistic expectations and poor business direction. - Store Manager Lidl Employee Review

2.0
Jan 26, 2018
Recommend
CEO approval
Business Outlook

Pros

Pay is excellent Job is essentially easy when have no absence 10% discount Good holiday allowance Employee benefit portal very good (needs shouting about) Shift patterns allow for extra family time (when it fits to the business needs) Head of sales (KE) positive

Cons

Worst and most unorganised business I have been involved with, started well and exciting but quickly degraded. 17 senior management changes above me in last 18 months from area to national manager gives the business a very unstable feel and the change of ‘focus areas’ was a constant struggle. Managing a team when you couldn’t get a routine settled before it was changed again was very frustrating and tough As a store manager I felt let down by the logistical and operational side of the RDC, rarely a day went by without an issue. Causing unnecessary work and stress to rectify. Inventory loss is a massive focus and rightly so, only problem is the warehouse control is so poor you would be missing a pallet of drinks, clearly not in store as your section was empty but claim would be rejected by RDC anyway as ‘it was picked so must have been sent’. It likely was.. just not to the right store!! No support caused more issues between store management and distribution I would not recommend unless you get a new lovely shiny store and are prepared to constantly fight the politics and poor operation. Maybe other regions have better experiences. Northfleet was the poorest performing in the UK for a reason...

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Lidl Response
8y
Thank you for your hard work and patience during what sounded like a challenging period for your store. We appreciate your honest feedback and would like to assure you that every effort is being made to continually improve our processes, as well as the employee experience, across the business. Thank you for your review, we wish you all the best with your career.

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