Don't believe all the hype - Anonymous employee LinkedIn Employee Review

2.0
Apr 4, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- great intelligent people to work with - free snacks and meals - great and interesting client work - interesting projects and stretch assignments (if you are lucky to get onto them and your manager is sponsoring you) - nice offices and environment - great compensation and benefits - very sales driven (if you like that environment)

Cons

- a lot of the culture and values are just on paper and not really followed through by all - a lot of politics between teams - a lot of hype on how internal career opportunities are promoted and encouraged - but no real evidence that these really take place even if you are a high performer and year in and out you are delivering - there is little to no support if you are working for the wrong manager or in certain areas of the business which do not offer many opportunities at all - a lot of bureaucracy and manual processes to be able to keep up with your work - in client facing roles you have to prepared to handle a lot of ambiguity at times - individual teams can suffer under mediocre management - a lot of ad hoc requests from management to provide additional information and input at very short notice - making re-prioritisation necessary frequently and can make you feel like you can never really get a good structure in place - workload in teams can vary significantly and as a high performer you rather get overstretched than supported (making it feel like you are punished with more work rather than be praised for the great work you are doing) - there can be quite a bit of favoritism (certain people get all the high profile projects, key clients and stretch assignments) in well established teams that can make feel other team members feel less motivated.

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May 28, 2026
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Pros

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Cons

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3.0
Feb 21, 2026
Recommend
CEO approval
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Pros

-Control your schedule -Office environment is great -Teammates are nice and helpful

Cons

-Customer Success metrics lack clear ownership and actionable levers. Many CSMs do not have direct control over the outcomes they are measured against, and success narratives are often based on isolated or non-replicable examples rather than scalable processes. -Microsoft’s increased influence over LinkedIn has led to tighter promotion structures and more limited compensation growth pathways. -Product value within the LTS portfolio is inconsistent. LinkedIn Learning struggles with perceived differentiation and impact, while Recruiter’s market position relies heavily on legacy dominance rather than clear ongoing innovation or customer value expansion. -Metric design and performance management frameworks were created without a strong operational understanding of the CSM role, resulting in accountability for outcomes that CSMs cannot directly influence. -While many CSMs share these concerns, there is limited upward feedback or structured challenge to leadership regarding metric design and role effectiveness, which limits opportunities for meaningful reform. They prefer to lick the boots of senior leaders rather than tell AV and his team how they actually feel and see progress to better, more impactful metrics. For individuals who are comfortable with high call volumes (10+ customer interactions per week) and performance metrics that are influenced significantly by external factors rather than direct role ownership, LinkedIn LTS Customer Success can be a suitable environment.

3
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