Not a good place for Customer Success Managers. - Customer Success Manager LinkedIn Employee Review

2.0
Mar 4, 2021
Recommend
CEO approval
Business Outlook

Pros

1. Good perks and great office. 2. Microsoft stocks and 401k match.

Cons

1. Working in LinkedIn's customer success team can really stunt your professional growth, the role adds very little value and you don't learn much, and with the new changes of moving customer success under the support org i feel that this is going to continue. 2. Weird cult like culture where you're forced to conform, 30% of your time is spent in self-promotion and creating visibility for yourself and this comes at the cost of customer service. 3. The middle management is not inspiring, and adds very little value. 4. The workload has increased significantly with no correction in pay. 5. Lots of changes in the org with attrition in senior leadership is a cause for concern, 6. Very limited growth opportunity, most of the customer success managers are stuck without any place to go because the skills they learn at LinkedIn are not transferrable to other companies and roles.

Explore other reviews about LinkedIn

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

the perks are really good

Cons

culters been shifting so idk

2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing perks and nice people. Perks: I was able to purchase new luggage with the help of some internal points for my performance. Unfortunately, I have not traveled since I left the company with the luggage. Travel also changed after I took the job and I was a global traveler.

Cons

I ended up quitting my job to look for a new job in 2024. The exit from the company was extremely poorly managed by my manager and the HR staff. I had a very difficult time networking after I left the job which is funny given that it is a social networking platform. I felt like there was still a presence from the company even after joining She Runs It, a third-party networking platform for women. I expected more from LinkedIn during my departure. I was unaware what impact working at this company could have on my career. They should really help their employees with their next role and applying as a lot of the applications occur on the platform. There was only an opportunity to interview and reach out to people that worked for LinkedIn at B2B, even though I have B2C experience. AI has really complicated the process as well with writing etc. since leaving.

See reviews by: Helpful|Rating|Date|All