Section Manager - Section Manager Marks & Spencer Employee Review

1.0
Nov 25, 2017
Recommend
CEO approval
Business Outlook

Pros

20% discount is very generous. Trainee management program is excellent if you are actually given the time to properly complete the training and you have a decent mentor.

Cons

Frequently M&S treats its employees as one-size fits all. There seems to be little consideration of individual motivation or differing personalities, although they pay lip-service once you reach management level. Unfortunately, it seems that increasingly, the type of person the business wants to employ as their Store Managers is the bullying type. The business has also adopted a policy of 'Managing Your Bottom 5%' which essentially means 5% of every team needs to be performance managed (frequently in the negative sense rather than the stretching management of the highest performers), this has created a very negative and unpleasant atmosphere in stores. Internal promotion from Section Manager level is practically non-existent and movement into Head Office from Stores literally never occurs unless you are a D Band Store Manager.

Explore other reviews about Marks & Spencer

5.0
Aug 5, 2025
Recommend
CEO approval
Business Outlook

Pros

I love how positive the working environment

Cons

I dont like some of the names of the bread

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Marks & Spencer Response
11mo
Hi there, thanks so much for leaving such a great review – it’s lovely to hear that you enjoyed working for us! We're so grateful for your kind words, so thanks for sharing your review with us and the Glassdoor community. Our success relies on the dedication of employees like yourself, so we thank you for all your hard work! Wishing you all the best, Marks and Spencer
1.0
Jul 27, 2025
Recommend
CEO approval
Business Outlook

Pros

-20% discount -I must enter 5 words

Cons

Never before have I worked for a company where the threat of gross misconduct is thrown around constantly by management. Senior members of staff have been given wrriten warnings over sudden changes in policy. Instead of carrot and stick you're just given the stick. A sudden change in policy comes in and immediately a TM or TSM will tell you "if you can't do this you will recieve a written warning or disciplinary." That is a best case scenario, the alternative is nobody tells you and you continue to do everything as normal and you get punished for an absolute absence of communication. Regional managers pressure Store Managers to hand out punishments like quotas. Worst of all, the company promotes immature and lazy managers for the most part, who will happily stand around doing absolutely nothing, but drive workers aged 60+ like a cart horse. Sorting basic worker's rights like annual leave is a chore to them, and they act as though they are doing you a favour when you do the bare minimum. Favouritism in my store is endemic. Not all managers are like this, my store manager just happens to like a handful of staff and puts down everyone else.

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Marks & Spencer Response
11mo
Thanks for raising your concerns. We're really sorry to hear you’re unhappy and we want you to know that at M&S, we care deeply about doing the right thing and acting with integrity, building trust, supporting one another and taking the time to listen. You have already addressed the first step of voicing your views on here, and now we encourage you to talk to your Line Manager. If you feel you cannot approach your Line Manager, then tell a more senior person or someone who you feel most at ease with, for example your BIG rep or your HR Business Partner. Thanks again for sharing, - Marks and Spencer
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