Shocking policies - Section Coordinator Marks & Spencer Employee Review

1.0
Mar 9, 2019
Recommend
CEO approval
Business Outlook

Pros

People assume that working for m&s is a great place to work which couldn't be further from the truth. The lack of staff and support is a joke. This happens in multiple stores. I was a section co-ordinator of women's, lingerie and beauty for nearly 3 years. I suffer from anxiety and panic attacks and am on anti depressants because of this. M&S have no compassion when It comes to things like this and I was given a written warning. I was then told in my exit interview I am unsuitable to ever be rehired by m&s in the future because of my attendance? When my attendance wasn't actually that bad and I had been signed off my by GP? I always did extra hours every single week and did what hours they needed to be told that because of my attendance and my anxiety they don't ever want me back? Disgusting.

Cons

Read previous comment about my thoughts

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Marks & Spencer Response
11mo
Hi there, thanks so much for leaving such a great review – it’s lovely to hear that you enjoyed working for us! We're so grateful for your kind words, so thanks for sharing your review with us and the Glassdoor community. Our success relies on the dedication of employees like yourself, so we thank you for all your hard work! Wishing you all the best, Marks and Spencer
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Jul 27, 2025
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Pros

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Cons

Never before have I worked for a company where the threat of gross misconduct is thrown around constantly by management. Senior members of staff have been given wrriten warnings over sudden changes in policy. Instead of carrot and stick you're just given the stick. A sudden change in policy comes in and immediately a TM or TSM will tell you "if you can't do this you will recieve a written warning or disciplinary." That is a best case scenario, the alternative is nobody tells you and you continue to do everything as normal and you get punished for an absolute absence of communication. Regional managers pressure Store Managers to hand out punishments like quotas. Worst of all, the company promotes immature and lazy managers for the most part, who will happily stand around doing absolutely nothing, but drive workers aged 60+ like a cart horse. Sorting basic worker's rights like annual leave is a chore to them, and they act as though they are doing you a favour when you do the bare minimum. Favouritism in my store is endemic. Not all managers are like this, my store manager just happens to like a handful of staff and puts down everyone else.

2
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Marks & Spencer Response
11mo
Thanks for raising your concerns. We're really sorry to hear you’re unhappy and we want you to know that at M&S, we care deeply about doing the right thing and acting with integrity, building trust, supporting one another and taking the time to listen. You have already addressed the first step of voicing your views on here, and now we encourage you to talk to your Line Manager. If you feel you cannot approach your Line Manager, then tell a more senior person or someone who you feel most at ease with, for example your BIG rep or your HR Business Partner. Thanks again for sharing, - Marks and Spencer
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