Not awful but definitely not good - Customer Assistant Marks & Spencer Employee Review

Wow, where to begin. First of all i’m a part time employee that was hired when i was 16 and i have been working there for 3 years now. I have a 6 hour contract, as I am in education but there is literally no respect for this. When i was 17, doing 35 hours a week at college, managers would demand I work at least 30+ hours for them a week. If you say no you get bullied and name called by managers and told youre lazy and you need to do it anyway. The sickness policy is disgraceful. Managers think they are so much better than the staff, just two weeks ago i was called stupid, useless and told none of my colleagues liked me and all the managers talk about me behind my back (by a manager). The attitude of the management is so unprofessional. This is a very high pressure job with lots of focus on productivity and customer service, yet you’re never told how to improve, instead youre simply if you don’t improve you’ll lose your job. Working here has really impacted my mental health, and I have had little to no support, one of my managers actually laughed at me when I told them I was being assessed for ADHD. Also when i first started working here, you could be asked to work anywhere from 7am-8:30pm, this has now changed to 4:15am-10:45pm, meaning the reason i joined the job (because i didn’t want the long, late night shifts of pub work) has been eliminated. There is also an expectation that you will do shifts over night during all the holiday seasons, even despite me explaining that my parents are separated and I spend xmas eve with my dad in a different city, i still wasn’t allowed not to participate.