M&S Foods - Forecast and Inventory Planner Marks & Spencer Employee Review

3.0
Jan 5, 2023
Recommend
CEO approval
Business Outlook

Pros

Strong pay relative to other big retailers in London in similar roles. Diverse employees of all ages, backgrounds...

Cons

Poor leadership dictated by Stuart Machin who has an extremely direct style of management that could sometimes be interpreted as aggresive, uncollaborative or even bullying. A carefully planned week could be hijacked by a seemingly illogical / unreasonable request from SM often spooked by store feedback.

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Marks & Spencer Response
3y
Hi there, thank you for taking the time to leave your review. We do all we can to keep an eye on the market and make sure we’re rewarding our Colleagues fairly. We take great pride in our diverse workforce, acknowledging where we could do better and making the changes needed to ensure we recruit, retain and develop diverse talent. As a business we are on a transformational journey and recently launched a Tech Strategy, with the vision to be an agile business with Technology at its heart. Thanks for sharing your concerns and we’re sorry you feel this way. We would always recommend colleagues link in with their Line Manager or BIG Rep to discuss any concerns or reasonable adjustments. We’re always looking for ways to improve, so we'll make sure your comments are fed back. Marks and Spencer

Explore other reviews about Marks & Spencer

5.0
Aug 5, 2025
Recommend
CEO approval
Business Outlook

Pros

I love how positive the working environment

Cons

I dont like some of the names of the bread

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Marks & Spencer Response
11mo
Hi there, thanks so much for leaving such a great review – it’s lovely to hear that you enjoyed working for us! We're so grateful for your kind words, so thanks for sharing your review with us and the Glassdoor community. Our success relies on the dedication of employees like yourself, so we thank you for all your hard work! Wishing you all the best, Marks and Spencer
1.0
Jul 27, 2025
Recommend
CEO approval
Business Outlook

Pros

-20% discount -I must enter 5 words

Cons

Never before have I worked for a company where the threat of gross misconduct is thrown around constantly by management. Senior members of staff have been given wrriten warnings over sudden changes in policy. Instead of carrot and stick you're just given the stick. A sudden change in policy comes in and immediately a TM or TSM will tell you "if you can't do this you will recieve a written warning or disciplinary." That is a best case scenario, the alternative is nobody tells you and you continue to do everything as normal and you get punished for an absolute absence of communication. Regional managers pressure Store Managers to hand out punishments like quotas. Worst of all, the company promotes immature and lazy managers for the most part, who will happily stand around doing absolutely nothing, but drive workers aged 60+ like a cart horse. Sorting basic worker's rights like annual leave is a chore to them, and they act as though they are doing you a favour when you do the bare minimum. Favouritism in my store is endemic. Not all managers are like this, my store manager just happens to like a handful of staff and puts down everyone else.

2
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Marks & Spencer Response
11mo
Thanks for raising your concerns. We're really sorry to hear you’re unhappy and we want you to know that at M&S, we care deeply about doing the right thing and acting with integrity, building trust, supporting one another and taking the time to listen. You have already addressed the first step of voicing your views on here, and now we encourage you to talk to your Line Manager. If you feel you cannot approach your Line Manager, then tell a more senior person or someone who you feel most at ease with, for example your BIG rep or your HR Business Partner. Thanks again for sharing, - Marks and Spencer
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