Avoid - Anonymous employee Marks & Spencer Employee Review

1.0
Apr 4, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

20% discount. That's it!!! There is nothing else!

Cons

If you're technical, avoid M&S! You will most likely be managed by a sales or a marketing manager! Unbelievably bad! There might be 3 to 4 people across the whole org that are in technical roles and are decent! Every single one of them is buried with terrible requests from the sales and marketing people that out rank them by at least 2 levels. Since your manager or department head is most likely not going to be technical, they will recruit people at lower salary levels and since they lack technical members, they will just assign you the job of 3 people! Oh I must not forget, my role was advertised as remote. I confirmed with the HR and the department head that it was remote. I show up to work and they say you have to come to the office at least 3 days a week. I said I confirmed this was a remote role, they said yes it's remote since you can work from home 2 days a week. During the Christmas times, you will be asked to work in the stores stacking shelves! Believe me! Regardless of to your role, they will positively and collectively force you to show up to a store and stack shelves and work in the warehouse! READ THE FIRST SENTENCE OF THE CON SECTION!!!

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Marks & Spencer Response
3y
Hi there, thank you for taking the time to share your experience and for your honesty. We're disappointed to hear the concerns you’ve raised and would like to take this opportunity to apologise for how you felt during your time with us. We take pride in our Colleagues feeling like they're a part of the Marks and Spencer family, so we're sorry that your experience didn't quite match up to that. We’re always looking for ways to improve, so appreciate your feedback. Marks and Spencer

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5.0
Aug 5, 2025
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Pros

I love how positive the working environment

Cons

I dont like some of the names of the bread

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Marks & Spencer Response
11mo
Hi there, thanks so much for leaving such a great review – it’s lovely to hear that you enjoyed working for us! We're so grateful for your kind words, so thanks for sharing your review with us and the Glassdoor community. Our success relies on the dedication of employees like yourself, so we thank you for all your hard work! Wishing you all the best, Marks and Spencer
1.0
Jul 27, 2025
Recommend
CEO approval
Business Outlook

Pros

-20% discount -I must enter 5 words

Cons

Never before have I worked for a company where the threat of gross misconduct is thrown around constantly by management. Senior members of staff have been given wrriten warnings over sudden changes in policy. Instead of carrot and stick you're just given the stick. A sudden change in policy comes in and immediately a TM or TSM will tell you "if you can't do this you will recieve a written warning or disciplinary." That is a best case scenario, the alternative is nobody tells you and you continue to do everything as normal and you get punished for an absolute absence of communication. Regional managers pressure Store Managers to hand out punishments like quotas. Worst of all, the company promotes immature and lazy managers for the most part, who will happily stand around doing absolutely nothing, but drive workers aged 60+ like a cart horse. Sorting basic worker's rights like annual leave is a chore to them, and they act as though they are doing you a favour when you do the bare minimum. Favouritism in my store is endemic. Not all managers are like this, my store manager just happens to like a handful of staff and puts down everyone else.

2
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Marks & Spencer Response
11mo
Thanks for raising your concerns. We're really sorry to hear you’re unhappy and we want you to know that at M&S, we care deeply about doing the right thing and acting with integrity, building trust, supporting one another and taking the time to listen. You have already addressed the first step of voicing your views on here, and now we encourage you to talk to your Line Manager. If you feel you cannot approach your Line Manager, then tell a more senior person or someone who you feel most at ease with, for example your BIG rep or your HR Business Partner. Thanks again for sharing, - Marks and Spencer
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