Pros
Decent level of training for management.
Cons
High turnover of team managers - you can get far higher salary for a similar role in an industry such as finance with better hours. Customer assistants don’t want to progress into management any more so they have been hiring externally which means those like myself who did rise through the ranks ended up on a much lower salary than those hired externally. Long hours, late night, early mornings. One store manager I worked for in the Edinburgh Central region was the most unprofessional person I have come across. They fostered a culture of favouritism, once started talking about how great another TM was in an end of year review. Believed a good way of delivering end of year reviews was to ask the Team Managers who they thought was the worst ranked to the best. Openly criticised other team managers in front of others. Was a really toxic environment which they created. However they were given award after award for “outstanding leadership”. Safe to say after a few months there I got another job in Finance for a far higher salary. I now earn more than some store managers! Limited progression. Visits from senior leaders were terrible, nothing ever good enough.