Okay, coworkers are the main highlight - Customer Assistant Marks & Spencer Employee Review

3.0
Jul 5, 2023
Recommend
CEO approval
Business Outlook

Pros

- Discounts and top quality food in staff room. - Other coworkers are a delight to work with.

Cons

- New system which implies if not reaching targets i.e. how many crates stacked (which is ridiculous), or how many items scanned per minute, they can give you a warning or sack you within the first 2 years of employment (stated by former line manager), which seems unethical. - Usually hire very young people (from sixth form/college) and threaten them constantly with disciplinary or firing for things that are not dismissible (abuse of power), they do not do the same for older more experience people in organisation, so know your work rights! - Huge staff turnover and are still struggling to keep staff due to poor treatment from managers. - A former coworker died on the job which was extremely traumatising to everyone and protocol was not followed (coworker was alone during incident which is against the policy of working in the warehouse/storage unit, so company is at fault). Also very scary to see how this incident was handled (poorly). Another reason why staff turnover increased tremendously. - Politics

avatar
Marks & Spencer Response
2y
Hi there, thanks for taking the time to leave a review, we appreciate your feedback. We're sorry to hear that you felt correct policies and procedures weren’t followed. If you wish to outline this further, we recommend that you contact our Line Manager Advisory Team (LMAS) via LMAS@marks-and-spencer.com, with your previous Colleague number, so that they further review. In the meantime, thank you for bringing these matters to our attention. Marks and Spencer

Explore other reviews about Marks & Spencer

5.0
Aug 5, 2025
Recommend
CEO approval
Business Outlook

Pros

I love how positive the working environment

Cons

I dont like some of the names of the bread

avatar
Marks & Spencer Response
11mo
Hi there, thanks so much for leaving such a great review – it’s lovely to hear that you enjoyed working for us! We're so grateful for your kind words, so thanks for sharing your review with us and the Glassdoor community. Our success relies on the dedication of employees like yourself, so we thank you for all your hard work! Wishing you all the best, Marks and Spencer
1.0
Jul 27, 2025
Recommend
CEO approval
Business Outlook

Pros

-20% discount -I must enter 5 words

Cons

Never before have I worked for a company where the threat of gross misconduct is thrown around constantly by management. Senior members of staff have been given wrriten warnings over sudden changes in policy. Instead of carrot and stick you're just given the stick. A sudden change in policy comes in and immediately a TM or TSM will tell you "if you can't do this you will recieve a written warning or disciplinary." That is a best case scenario, the alternative is nobody tells you and you continue to do everything as normal and you get punished for an absolute absence of communication. Regional managers pressure Store Managers to hand out punishments like quotas. Worst of all, the company promotes immature and lazy managers for the most part, who will happily stand around doing absolutely nothing, but drive workers aged 60+ like a cart horse. Sorting basic worker's rights like annual leave is a chore to them, and they act as though they are doing you a favour when you do the bare minimum. Favouritism in my store is endemic. Not all managers are like this, my store manager just happens to like a handful of staff and puts down everyone else.

2
avatar
Marks & Spencer Response
11mo
Thanks for raising your concerns. We're really sorry to hear you’re unhappy and we want you to know that at M&S, we care deeply about doing the right thing and acting with integrity, building trust, supporting one another and taking the time to listen. You have already addressed the first step of voicing your views on here, and now we encourage you to talk to your Line Manager. If you feel you cannot approach your Line Manager, then tell a more senior person or someone who you feel most at ease with, for example your BIG rep or your HR Business Partner. Thanks again for sharing, - Marks and Spencer
See reviews by: Helpful|Rating|Date|All