Ridiculous - Cafe Barista Marks & Spencer Employee Review

Hi there, thanks for taking the time to leave your review and thanks for your honesty here. We know our colleague discount benefit is valued by lots of our colleagues so we're glad to hear you were able to make use of this. We're really disappointed to hear of your experience here and we'd like to take a moment to apologise for the way you felt during your time with us. The health and wellbeing of our colleagues is incredibly important to us at M&S and we're sorry to hear that you felt undervalued for the hard work you would have delivered over the festive period. We'd always advise our colleagues to link in with their Line Manager or their local BIG rep to discuss any issues with their hours or workload, as we want our colleagues to feel empowered to be at their best during their time with us. In regards to any HR-related queries, we have a great team of advisors available throughout the week who will be able to assist and guide you through any issues you might be having. If you'd like to reach out to the team on 0345 304 7474, they'll be happy to discuss this with you, and ensure you have the correct guidance when you need it. We're always looking for ways to improve, and to make sure our colleagues are fairly rewarded and recognised for the hard work they commit, especially over the festive period, so we'd like to thank you for your feedback. Marks and Spencer