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      Marks & Spencer

      Engaged Employer

      Marks & Spencer reviews

      Not a nice place - Customer Service Advisor Marks & Spencer Employee Review

      1.0
      Dec 28, 2023
      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free tea coffee and herbal tea. Sharesave scheme.

      Cons

      This is a very similar environment to the penopticon, glass walls everywhere so you're always on show. Managers timing how long your toilet breaks are. Aside from that 'colleague services' is a total mess, it's very stressful, callers are very rude and entitled, my role changed without any concern for the fact that my skillset did not lend itself well to a pay query role. As such and understandably so, callers (who for example hadn't been paid in 2 months) were vile and very difficult to deal with. A company really shouldn't be so bad at paying their employees, it's criminal in this day and age! Promotions or progress in general is impossible and after a few years trying to move into a role that I was good at and being blocked by my frankly 'feckless' line manager, I gave up and found something much better. Really bad experience, don't work here.

      avatar
      Marks & Spencer Response
      2y
      Hi there, and thank you so much for sharing your thoughts with us. We appreciate your openness and honesty. It's disheartening to learn about the concerns you've raised, and we want to sincerely apologize for any discomfort you may have experienced during your time with us. Your feedback has caught our attention, and we want you to know that this isn't reflective of our usual way of doing things. We've invested a lot in upholding values that foster a positive and supportive environment. It's disheartening to hear that we may have fallen short of those expectations. At M&S, our utmost priority has always been the well-being of our colleagues. We strive to create an atmosphere where everyone feels fully supported and empowered to be their best while working as part of our team. Your well-being is crucial to us, and we're committed to taking the necessary steps to ensure that we continue to improve in this regard. Thank you again for bringing these matters to our attention. Your insights are invaluable, and we're dedicated to addressing them with the seriousness they deserve. If you'd like to share or discuss this with us further, please do get in touch with our People Partner via LMAS@marks-and-spencer.com, and we'll be in touch to better understand the concerns you've raised. Marks and Spencer

      Explore other reviews about Marks & Spencer

      5.0
      Aug 5, 2025
      Barista
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love how positive the working environment

      Cons

      I dont like some of the names of the bread

      avatar
      Marks & Spencer Response
      11mo
      Hi there, thanks so much for leaving such a great review – it’s lovely to hear that you enjoyed working for us! We're so grateful for your kind words, so thanks for sharing your review with us and the Glassdoor community. Our success relies on the dedication of employees like yourself, so we thank you for all your hard work! Wishing you all the best, Marks and Spencer
      1.0
      Jul 27, 2025
      Store assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      -20% discount -I must enter 5 words

      Cons

      Never before have I worked for a company where the threat of gross misconduct is thrown around constantly by management. Senior members of staff have been given wrriten warnings over sudden changes in policy. Instead of carrot and stick you're just given the stick. A sudden change in policy comes in and immediately a TM or TSM will tell you "if you can't do this you will recieve a written warning or disciplinary." That is a best case scenario, the alternative is nobody tells you and you continue to do everything as normal and you get punished for an absolute absence of communication. Regional managers pressure Store Managers to hand out punishments like quotas. Worst of all, the company promotes immature and lazy managers for the most part, who will happily stand around doing absolutely nothing, but drive workers aged 60+ like a cart horse. Sorting basic worker's rights like annual leave is a chore to them, and they act as though they are doing you a favour when you do the bare minimum. Favouritism in my store is endemic. Not all managers are like this, my store manager just happens to like a handful of staff and puts down everyone else.

      2
      avatar
      Marks & Spencer Response
      11mo
      Thanks for raising your concerns. We're really sorry to hear you’re unhappy and we want you to know that at M&S, we care deeply about doing the right thing and acting with integrity, building trust, supporting one another and taking the time to listen. You have already addressed the first step of voicing your views on here, and now we encourage you to talk to your Line Manager. If you feel you cannot approach your Line Manager, then tell a more senior person or someone who you feel most at ease with, for example your BIG rep or your HR Business Partner. Thanks again for sharing, - Marks and Spencer
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