Very poor culture - Senior Software Engineer Marks & Spencer Employee Review

1.0
Jan 22, 2024
Recommend
CEO approval
Business Outlook

Pros

- some discount on M&S store

Cons

- Managers are incompetent and poor leaders. - There is no feedback loop i.e. there is no feedback taken from employees about the manager or the company. - Work from office is being mandated from March 2024 - Extremely poor work life balance. People slog till 10-11 pm on normal days and work on most weekends too!!

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Marks & Spencer Response
2y
Hi, thanks for taking the time to leave a review. Whilst we're happy to hear you're making use of our colleague discount benefit; we know this is highly-valued by our colleagues, we're disappointed to hear that you feel unsupported by your managers and the business as a whole. We’ll ensure to feed this back to the relevant team but in the meantime, do reach out to your local BIG Rep or HRBP to discuss your concerns and frustrations. Again, thanks for leaving such an honest review. Marks and Spencer

Explore other reviews about Marks & Spencer

5.0
Aug 5, 2025
Recommend
CEO approval
Business Outlook

Pros

I love how positive the working environment

Cons

I dont like some of the names of the bread

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Marks & Spencer Response
11mo
Hi there, thanks so much for leaving such a great review – it’s lovely to hear that you enjoyed working for us! We're so grateful for your kind words, so thanks for sharing your review with us and the Glassdoor community. Our success relies on the dedication of employees like yourself, so we thank you for all your hard work! Wishing you all the best, Marks and Spencer
1.0
Jul 27, 2025
Recommend
CEO approval
Business Outlook

Pros

-20% discount -I must enter 5 words

Cons

Never before have I worked for a company where the threat of gross misconduct is thrown around constantly by management. Senior members of staff have been given wrriten warnings over sudden changes in policy. Instead of carrot and stick you're just given the stick. A sudden change in policy comes in and immediately a TM or TSM will tell you "if you can't do this you will recieve a written warning or disciplinary." That is a best case scenario, the alternative is nobody tells you and you continue to do everything as normal and you get punished for an absolute absence of communication. Regional managers pressure Store Managers to hand out punishments like quotas. Worst of all, the company promotes immature and lazy managers for the most part, who will happily stand around doing absolutely nothing, but drive workers aged 60+ like a cart horse. Sorting basic worker's rights like annual leave is a chore to them, and they act as though they are doing you a favour when you do the bare minimum. Favouritism in my store is endemic. Not all managers are like this, my store manager just happens to like a handful of staff and puts down everyone else.

2
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Marks & Spencer Response
11mo
Thanks for raising your concerns. We're really sorry to hear you’re unhappy and we want you to know that at M&S, we care deeply about doing the right thing and acting with integrity, building trust, supporting one another and taking the time to listen. You have already addressed the first step of voicing your views on here, and now we encourage you to talk to your Line Manager. If you feel you cannot approach your Line Manager, then tell a more senior person or someone who you feel most at ease with, for example your BIG rep or your HR Business Partner. Thanks again for sharing, - Marks and Spencer
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