Terrible - Customer Assistant Marks & Spencer Employee Review

1.0
Feb 13, 2024
Recommend
CEO approval
Business Outlook

Pros

I would like to first mention that yes the “pay package” is good in comparison with competitors however the amount of work you have to do and expectations are ridiculous.

Cons

So I’ll start this off I’m a university student and I struggle with bad ADHD. I find living away from home hard to manage because of this, it affects me at work. 1. No guidance, wasn’t any former training when switching between roles. Was never properly trained by managers and always felt like I was ignored. 2. Management don’t seem to follow what’s in my contract, I do every weekend and im still expected to do shifts in the week even though my contract says I’m only contracted to weekends, then I get called “inflexible” 3. Terrible working conditions, Expected to do multiple jobs for the same amount of pay. On a morning fill, the fill team is expected to do a ridiculous amount of work. 4. Putting my holidays in but then still making me do my contracted hours? 5. No reasonable adjustments made for me and no guidance by any of my managers, feel as though that I can’t talk to anyone and nobody takes me seriously. 6. Bad communication - putting my into shifts without asking me, not allowing for holidays. 7. Poor progression - about a year ago I was going to progress to then be told that there’s no places after being told that I had a place, I was expected to drive to a location that’s practically impossible to get to considering it’s a school leavers programme….

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Marks & Spencer Response
2y
Hi, thanks for leaving a review. As the issues you've raised are stern, we'd hope that our Colleagues know that they can raise such matters with our Policy Specialists team who’ll thoroughly investigate all grievances raised. If you wish to outline your experiences further, we would recommend that you contact our Line Manager Advisory Team (LMAS) via LMAS@marks-and-spencer.com. We're really sorry to hear about your experience though thank you for bringing the matters to our attention. Wishing you all the best for the future. Marks and Spencer

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5.0
Aug 5, 2025
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Pros

I love how positive the working environment

Cons

I dont like some of the names of the bread

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Marks & Spencer Response
11mo
Hi there, thanks so much for leaving such a great review – it’s lovely to hear that you enjoyed working for us! We're so grateful for your kind words, so thanks for sharing your review with us and the Glassdoor community. Our success relies on the dedication of employees like yourself, so we thank you for all your hard work! Wishing you all the best, Marks and Spencer
1.0
Jul 27, 2025
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Pros

-20% discount -I must enter 5 words

Cons

Never before have I worked for a company where the threat of gross misconduct is thrown around constantly by management. Senior members of staff have been given wrriten warnings over sudden changes in policy. Instead of carrot and stick you're just given the stick. A sudden change in policy comes in and immediately a TM or TSM will tell you "if you can't do this you will recieve a written warning or disciplinary." That is a best case scenario, the alternative is nobody tells you and you continue to do everything as normal and you get punished for an absolute absence of communication. Regional managers pressure Store Managers to hand out punishments like quotas. Worst of all, the company promotes immature and lazy managers for the most part, who will happily stand around doing absolutely nothing, but drive workers aged 60+ like a cart horse. Sorting basic worker's rights like annual leave is a chore to them, and they act as though they are doing you a favour when you do the bare minimum. Favouritism in my store is endemic. Not all managers are like this, my store manager just happens to like a handful of staff and puts down everyone else.

2
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Marks & Spencer Response
11mo
Thanks for raising your concerns. We're really sorry to hear you’re unhappy and we want you to know that at M&S, we care deeply about doing the right thing and acting with integrity, building trust, supporting one another and taking the time to listen. You have already addressed the first step of voicing your views on here, and now we encourage you to talk to your Line Manager. If you feel you cannot approach your Line Manager, then tell a more senior person or someone who you feel most at ease with, for example your BIG rep or your HR Business Partner. Thanks again for sharing, - Marks and Spencer
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