Do not be fooled. All that glitters is not gold!! - Project Coordinator Marks & Spencer Employee Review

1.0
Mar 28, 2024
Recommend
CEO approval
Business Outlook

Pros

- 20% discount - Some coworkers great to work with and down to earth - Location was easy to get to - Opportunities to move to different areas of the business (albeit limited) - Reputable brand in the public eye (albeit behind closed doors it's another story)

Cons

- 20 days holiday a year is not competitive - Constant restructuring - Lack of proper onboarding and training (I was told the that training was reserved for a higher bands and was eventually invited to a basic fundamentals day instead which was great foundational knowledge but did not help with my role) - Poor management and leadership (4 managers in 18 months is unsettling for most, the good ones don't stay long and the bad ones do) - High turnover rate (people constantly disappearing, being made redundant or leaving once they realise how things are) - Outdated tools and processes (excel & powerpoint for everything was not efficient and any request for new tools were declined) - Fear of expressing honest feedback (it is always used against you) ///Read my 'advice to management' for more details\\\

avatar
Marks & Spencer Response
2y
Hi there, thank you for taking the time to share your experience and for your honesty. We're disappointed to hear the concerns you’ve raised and would like to take this opportunity to apologise for how you felt during your time with us. As a business we want to make sure that all of our Colleagues feel supported and enjoy being a part of the Marks and Spencer family. As the issues you've raised are serious, we'd hope that our Colleagues know that they can raise their concerns to another Manager if they're not supported by their own, or reach out to their local Big Rep. We also have a team of Policy Specialists which thoroughly investigate all formal grievances raised. Thank you for bringing these matters to our attention. Marks and Spencer

Explore other reviews about Marks & Spencer

5.0
Aug 5, 2025
Recommend
CEO approval
Business Outlook

Pros

I love how positive the working environment

Cons

I dont like some of the names of the bread

avatar
Marks & Spencer Response
11mo
Hi there, thanks so much for leaving such a great review – it’s lovely to hear that you enjoyed working for us! We're so grateful for your kind words, so thanks for sharing your review with us and the Glassdoor community. Our success relies on the dedication of employees like yourself, so we thank you for all your hard work! Wishing you all the best, Marks and Spencer
1.0
Jul 27, 2025
Recommend
CEO approval
Business Outlook

Pros

-20% discount -I must enter 5 words

Cons

Never before have I worked for a company where the threat of gross misconduct is thrown around constantly by management. Senior members of staff have been given wrriten warnings over sudden changes in policy. Instead of carrot and stick you're just given the stick. A sudden change in policy comes in and immediately a TM or TSM will tell you "if you can't do this you will recieve a written warning or disciplinary." That is a best case scenario, the alternative is nobody tells you and you continue to do everything as normal and you get punished for an absolute absence of communication. Regional managers pressure Store Managers to hand out punishments like quotas. Worst of all, the company promotes immature and lazy managers for the most part, who will happily stand around doing absolutely nothing, but drive workers aged 60+ like a cart horse. Sorting basic worker's rights like annual leave is a chore to them, and they act as though they are doing you a favour when you do the bare minimum. Favouritism in my store is endemic. Not all managers are like this, my store manager just happens to like a handful of staff and puts down everyone else.

2
avatar
Marks & Spencer Response
11mo
Thanks for raising your concerns. We're really sorry to hear you’re unhappy and we want you to know that at M&S, we care deeply about doing the right thing and acting with integrity, building trust, supporting one another and taking the time to listen. You have already addressed the first step of voicing your views on here, and now we encourage you to talk to your Line Manager. If you feel you cannot approach your Line Manager, then tell a more senior person or someone who you feel most at ease with, for example your BIG rep or your HR Business Partner. Thanks again for sharing, - Marks and Spencer
See reviews by: Helpful|Rating|Date|All