M&S ruined my mental health - Sales Associate Marks & Spencer Employee Review

1.0
Jun 17, 2024
Recommend
CEO approval
Business Outlook

Pros

There are no best reasons to work at m&s , I would advise anyone to avoid it at all costs.

Cons

Managers don’t even bother replying when you say hello , they were hardly around as they took half the day as a lunch break so often left to deal with managers duties. Asked to work less than 11 between shifts and shifts over 12/14 hours long. People were favourites often , the favourite people were allowed to pick their own jobs and leave work to pick up drugs because they were friends with managers. Managers often seen leaving the toilets together wiping their noses with an uplifted mood. Managers engaging in sexual activity in the visual merchandising room. Managers openly admit not understanding or caring about mental health , managers calling staff things like “useless”. Hardly any training. Managers organising a fashion show and it getting called off because they only asked young , thin attractive people to take part. Managers screaming at the top of their lungs workers , including myself. Including swearing at people and name calling. Sexual comments from male managers that I don’t feel comfortable repeating. Constant phone calls from managers to work extra shifts and feeling bullied into working until you feel exhausted. No chance of a promotion even after working there 5 years , they are very confrontational if you call in sick even if it’s only once. Very difficult to have a drink on busy days if your serving on the till , 3 of my colleagues fainted on one day as it was impossible to get away to re-fill waterbottles which had to have our name on or was thrown in the bin. Sometimes if somebody had a problem and they would speak to a manager they would reply “don’t work here then” to people so nobody spoke up about much. If we had to do surveys about managers they would watch you input your answers so it wasn’t anonamous. Managers called me names behind my back , I went to work everyday full of anxiety and I’m still recovering now. They don’t have a HR department , they have a “BIG representative” which is confusing and often one or two people in the store.

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Pros

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Cons

I dont like some of the names of the bread

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Marks & Spencer Response
11mo
Hi there, thanks so much for leaving such a great review – it’s lovely to hear that you enjoyed working for us! We're so grateful for your kind words, so thanks for sharing your review with us and the Glassdoor community. Our success relies on the dedication of employees like yourself, so we thank you for all your hard work! Wishing you all the best, Marks and Spencer
1.0
Jul 27, 2025
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CEO approval
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Pros

-20% discount -I must enter 5 words

Cons

Never before have I worked for a company where the threat of gross misconduct is thrown around constantly by management. Senior members of staff have been given wrriten warnings over sudden changes in policy. Instead of carrot and stick you're just given the stick. A sudden change in policy comes in and immediately a TM or TSM will tell you "if you can't do this you will recieve a written warning or disciplinary." That is a best case scenario, the alternative is nobody tells you and you continue to do everything as normal and you get punished for an absolute absence of communication. Regional managers pressure Store Managers to hand out punishments like quotas. Worst of all, the company promotes immature and lazy managers for the most part, who will happily stand around doing absolutely nothing, but drive workers aged 60+ like a cart horse. Sorting basic worker's rights like annual leave is a chore to them, and they act as though they are doing you a favour when you do the bare minimum. Favouritism in my store is endemic. Not all managers are like this, my store manager just happens to like a handful of staff and puts down everyone else.

2
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Marks & Spencer Response
11mo
Thanks for raising your concerns. We're really sorry to hear you’re unhappy and we want you to know that at M&S, we care deeply about doing the right thing and acting with integrity, building trust, supporting one another and taking the time to listen. You have already addressed the first step of voicing your views on here, and now we encourage you to talk to your Line Manager. If you feel you cannot approach your Line Manager, then tell a more senior person or someone who you feel most at ease with, for example your BIG rep or your HR Business Partner. Thanks again for sharing, - Marks and Spencer
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