Bad Experience - Customer Success Representative Meltwater Employee Review

1.0
Mar 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Worked with a handful of great people I'll stay in touch with. Learned a lot about the industry. Flexible when personal issues come up. Great downtown location.

Cons

They only promote from within and have fallen prey to the notion if you're "ok" at sales and stick it out long enough, you should be promoted to a manager. This has led to management without a clue on how to successfully lead and manage a successful team. I felt berated and attacked during pipe reviews and spent a significant portion of my time navigating mood swings and walking on egg shells. "Favorites" are handed better accounts and ripe deals. I felt incredibly misled about professional development opportunities and realistic earnings. You're treated like a child with adult expectations. A few examples - rigid hours and only allowed to go lunch between 12-1. If you do something "wrong" you're "punished" - extra pipe reviews, told to dress business professional despite this being a 100% over the phone job, or forced to work longer hours. Expect to have your calls listened to in front of everyone - management has no issue talking over your customer - the idea is to not listen to your customer when you have them on the phone and just parrot back whatever your manager is telling you. Isn't 99% of sales listening to the customer and trying to understand their needs? Honestly, it's a boiler room atmosphere with a Wolf of WallStreet sales mentality. You stay incredibly late (sometimes 10 PM) the "closing day" of each month. You're encouraged to strong arm customers and use sleazy sales tactics to get the sales no matter the cost - usually at the expense of the customer. Everyone is only out for number one. Be prepared for quarterly reviews where you're defending your right to be there. Despite what they say, feedback is not welcome and even if they listen, nothing changes. If you're fresh out of college, can't find anything else, and just want sales experience, it isn't the worst place to cut your teeth. But if you're already established in your career and have worked for reputable companies, stay away. This experience not only hurt my professional confidence (I've been successful everywhere but Meltwater) and drained my savings, but it's a black mark on my resume I'm embarrassed to talk about.

Explore other reviews about Meltwater

5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good place to work at

Cons

No cons good place to work at

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Meltwater Response
1mo
Thank you for sharing your feedback. We’re glad to hear you’ve had a positive experience and appreciate your recommendation. Creating a supportive and enjoyable workplace for our team is very important to us, and it’s great to know that reflected in your experience. We wish you continued success in your career.
2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The product is cool and if properly onboarded customers will get value from it. Coworkers are fairly social If you are new to sales would be a good place to learn the basics

Cons

Probably the cheapest company I have ever worked for. Benefits are below standard, they changed the commission plan every year I was there so that you would make less money, and you are expected to share hotel rooms when you travel. Look up Meltwater on Reddit or LinkedIn. They are known for very aggressive sales tactics which you will be forced to implement on your customers. A culture of micromanagement that comes from the top down. Virtually no avenue for promotion unless you are willing to move or get lucky and someone leaves.

avatar
Meltwater Response
2w
Thank you for taking the time to share your feedback and for your contributions during your years at Meltwater. We're pleased to hear that you found value in our product, enjoyed working with your colleagues, and viewed the experience as a strong foundation for developing sales skills. We strive to create opportunities for learning and professional growth, particularly for those early in their careers. We also appreciate your candid feedback regarding benefits, compensation structures, management practices, travel policies, and career progression opportunities. We recognize that employee experiences can vary, and feedback such as yours is important in helping us evaluate how we support our teams and foster a positive workplace environment. As a global organization, we continually review our programs, policies, and development opportunities to remain competitive and to meet the evolving needs of our employees. We are committed to creating an environment where employees feel supported, empowered, and able to grow their careers. Thank you again for sharing your perspective. We wish you success in your future endeavors.
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