Micro-managing, unethical sales tactics and little client respect - Client Success Representative Meltwater Employee Review

2.0
Jul 9, 2019
Recommend
CEO approval
Business Outlook

Pros

- fun work environment i.e. music on the speakers, lots of social events etc. - people are fun, you will enjoy spending time with coworkers -great office i.e. lots of snacks/food, ping ping table, darts etc. - money can be good (if you are meeting your targets)

Cons

- EXTREME micromanagement. I feel like a child who is not trusted to do their job. You have at least 4 meetings a week with the same people checking up on all your cases. So redundant and unnecessary - they hire people who's job it is just to make sure you are doing your job. It's the silliest thing i have ever experienced - Very little work-life balance, you are expected to be "online" at all times - they do not foster growth and development if it gets in the way of "selling time" - sales culture is so aggressive. They encourage misleading clients, sneaky deals and infringing on their personal time - someone once told a story of how they got a client to sign a renewal contract when they were in the hospital. They encourage and are proud of this unethical behaviour - culture/office can feel very high school

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Meltwater Response
6y
Thanks for your review. It's great that you enjoyed Meltwater's fun and social work environment. However, with regard to management and work-life balance, I'm sorry to hear that your experience is not matching our values or the culture we strive to build. With 20+ offices across the US, I cannot speak to each of our director's management styles, but we do invest a lot in our managers so that they can successfully lead and develop their teams. We can always improve in these areas and greatly value employee feedback, so I encourage you to read out to your AD or VP with these concerns.

Explore other reviews about Meltwater

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits/perks, fun clients, good product

Cons

Targets can be difficult to achieve

2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The product is cool and if properly onboarded customers will get value from it. Coworkers are fairly social If you are new to sales would be a good place to learn the basics

Cons

Probably the cheapest company I have ever worked for. Benefits are below standard, they changed the commission plan every year I was there so that you would make less money, and you are expected to share hotel rooms when you travel. Look up Meltwater on Reddit or LinkedIn. They are known for very aggressive sales tactics which you will be forced to implement on your customers. A culture of micromanagement that comes from the top down. Virtually no avenue for promotion unless you are willing to move or get lucky and someone leaves.

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Meltwater Response
3w
Thank you for taking the time to share your feedback and for your contributions during your years at Meltwater. We're pleased to hear that you found value in our product, enjoyed working with your colleagues, and viewed the experience as a strong foundation for developing sales skills. We strive to create opportunities for learning and professional growth, particularly for those early in their careers. We also appreciate your candid feedback regarding benefits, compensation structures, management practices, travel policies, and career progression opportunities. We recognize that employee experiences can vary, and feedback such as yours is important in helping us evaluate how we support our teams and foster a positive workplace environment. As a global organization, we continually review our programs, policies, and development opportunities to remain competitive and to meet the evolving needs of our employees. We are committed to creating an environment where employees feel supported, empowered, and able to grow their careers. Thank you again for sharing your perspective. We wish you success in your future endeavors.
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