Pros
⁃ You will meet some of the best people. You’ll have a unique bond with other employees here from the difficulty of the job and the countless hours you’ll spend complaining to each other ⁃ Lots of snacks in the office ⁃ Fun work events and office culture if you’re hitting your numbers and doing well ⁃ You’ll learn a lot and very quickly ⁃ Things are constantly changing which can also be a con it really just depends on what that change is in relation to ⁃ Lots of opportunities for advancement as there is tons of employee turnover, you’ll be sky rocketed into a management position in 6-12 months if you show literally no leadership potential but consistently hit quotas ⁃ If you are interested in further pursuing this role even after reading the cons I have a couple of suggestions: first of all, therapy. Second of all, if you’re looking to get into specifically client success as a role but don’t have the experience - this could be a place to start and anything will be easy afterward. However, for your own mental health, self-esteem, and financial well-being I would NOT recommend staying more than 8 months. Get in, get out, get ahead. This company is not a career move - but rather a strategic move to get to a better job/company after you’ve done your “dirty work”
Cons
⁃ KPIs for bonuses and to get a decent % of commission are incredibly difficult to hit making it impossible to pay your bills on quarters you aren’t consistently hitting quotas (I.e a global pandemic) ⁃ Toxic positivity and overall just toxic culture is rampant... you will be expected to take disrespect from management and not defend yourself. They only promote from within which causes management to believe the way they are treating employees is fair and with respect because they themselves were treated that way. Not understanding that they are also victims of a toxic culture and further perpetuating it. ⁃ Toxic sales culture that drips into the way management treats employees. Sales tactics are deceitful, manipulative, and oftentimes just embarrassingly desperate. Management uses these same tactics to gaslight & manipulate employees. For example, threatening to take away our Christmas vacation if our numbers weren’t better and being told that was something our higher ups could do if they wanted. Then the day before Christmas Eve this person treated it as a favor that they had convinced higher ups to give us this company wide mandated holiday off for us to be grateful toward them. Abhorrent and manipulative tactics will be used to try to gaslight you and force you to work harder. ⁃ Your managers will have no previous leadership experience and it will show in the way they communicate with you. They oftentimes don’t have the proper skills required to be in the positions they are in and because of this there will be tons of unintended disrespect as well as passive aggressiveness, avoidance, and a variety of other general incompetencies. Again, this is not the fault of the CSMs or MDs themselves but rather on the company itself for 1) only promoting from within 2) having such high turn over and having to quickly promote people 3) not having the proper training in communication and leadership the teams here so desperately need 4) not better paying staff so quality employees actually want to stay. ⁃ Expect disrespect, being treated like a toddler, passive aggressive slacks, the expectation of coming in early and leaving late every day, lack of support, lack of training, all for $50k with bonuses and commission. I’m all for working hard but you are in no way shape or form fairly compensated in this role. When I left I negotiated a 60% increase in salary for a similar role at a different company. ⁃ Your clients will hate the software. Some of them will even show you your competitors. Oftentimes they are better. Leadership is so disillusioned from how saturated the market is and how poor the product truly is because they haven’t done a demo or worked in a client facing role in so long they feel justified in their unrealistic sales expectations. ⁃ SMs and MDs get a bad wrap on here when in actuality it’s those above that enable the poor behavior of those they employ. Leadership also places a substantial amount of pressure on those in management which they in turn press on representatives and clients. Burning and churning not only client relationship but also the relationships between managers and employees. Some of leadership needs to be gutted out and replaced with outside hires to see real systemic change. But that isn’t the “Meltwater way” ⁃ There is absolutely no diversity in any of the Meltwater offices ⁃ This is not a company for business professionals. It’s a bunch of 20 somethings running around with absolutely no idea what they’re doing. I’m grateful for the opportunity to work here because now I know what type of company I’d NEVER want to work for again and what to look for in a future employer ⁃ After 6 months in to my role with this organization I was told we were hiring and to let my friends know, I remember thinking “why would I want my friends to be unhappy?” This isn’t a place I would recommend to my friends or any other human being for that matter. Most people feel disrespected at the end of their final interview with Meltwater (they try to get under your skin). They’re showing you who they are from the start. If you’ve gotten that far and are reading this review ask yourself: “do I really want to work for this company?” The answer should plainly and simply be: no. As noted in a previous review people who enjoy working here probably have Stockholm syndrome.
