Insights Services is the worst department to be in because of Senior Management - Senior Analyst (Analyst - Level 3) Meltwater Employee Review

- Job isn’t described as technical and teams don’t hire for technical skills but then expect people to pick up these skills at work with minimal training or guidance - People with strong technical skills are highly valued and encouraged but not compensated fairly and expected to consistently perform and be remunerated at the same rate as everyone else without the same skills - People who aren’t technically-inclined are then made to feel like they are inadequate and forced to learn technical skills that they struggle at and did not sign up for when being hired for the role. There is barely anything for them if they don’t know how to optimise and make things more efficient to increase profitability because sales always sells projects at a loss or at cost - Company is 100% sales-oriented, every project is sold without a care for profitability, whereas one of the KPIs for Insights Services is profitability and then it becomes our problem to solve - When projects are consistently sold at losses or at cost, the company has no profits to promote or hire to expand the team to meet increasing client demands and the never-ending pipeline of new projects, new clients, all wanting the same thing at the same low price - Sales gets all the commission and bonuses when Insights Services do well or innovate on solutions (technical skills and talent aren’t fairly rewarded) - Not even a good place to work if you’re an Analyst. Totally unrelated to many analyst jobs out there. The skills are hardly transferrable and mostly niche to the media monitoring industry. - You need to figure out yourself how to learn more transferrable skills, use them at work and then develop yourself so you can get out of this industry quick - It is not a place to stay long-term if you’re in the Insights Services department, you will be stuck here - Loss-making or at-cost projects sold by Sales causes the company to have low or no profits, leading to promotions and hiring freezes for extended (at least 1-2 years) periods of time - Sales do not care about profitability at all, they just want revenue for their fat pay checks in commissions. They only care about the client if the client is unhappy because Insights Services push back when requests or projects become financially unhealthy or unsound (i.e., massive losses) - Account managers are unreasonable and expect everyone in the Insights Services team to be at their beck and call, even outside of work hours. Consistently raising alarm to senior management for no reason at all but that they are afraid of losing the client’s trust. So they feed the client’s expectations that we are at their beck and call, and expect us to do the same with our measly pay whilst they get all the commissions in the world