If you're looking for a true startup OR a professional environment (think Cisco), this isn't EITHER. - Operations Meraki Employee Review

1.0
Apr 15, 2017
Recommend
CEO approval
Business Outlook

Pros

Used to be a fabulous company when the founders were around. They believed in the vision, and maintained the hungry startup culture. People were more than happy to prop up and support others. The company was scrappy, and good people were recognized for doing a good job. Fast forward to 2016/2017. Super inexperienced managers were promoted for good individual contributions. They weren't promoted because they're good at developing others. Problem is, they don't have the "for the team" mentality, but are way more interested in self promoting (like in any situation, there are some exceptions). These managers are afraid of letting their directs shine, so their directs work like dogs and don't see any recognition for the effort. Unfortunately, this mentality seems to start at the top.

Cons

You won't see the excellent leadership, well thought out decision-making, recognition, or career advancement opportunities that you might see at traditional Cisco either. The snacks of a startup environment are still around, though slowly dwindling. The office is in SF, which used to be a perk for a tech company, but that is changing too. Don't waste your time here. Look for another startup with great leadership, or go to a big company that has been tested.

Explore other reviews about Meraki

5.0
Dec 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Structured nice team professional team

Cons

None it was all good

4.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

Cons

Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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