Change is not good, listen to your employees - Software Engineer Meraki Employee Review

1.0
Nov 16, 2019
Recommend
CEO approval
Business Outlook

Pros

If you are able to build and ship features quickly that impress product management (even if they have critical bugs present), you'll do quite well.

Cons

If you care about building and designing features the right way (while paying off technical debt), you'll be sadly disappointed. A few engineers were hired to be technical leaders but quickly left when they found out they would actually be doing little leadership and instead be implementing a number of the features themselves. Even the features that do get built have little architecture or design behind them (and instead are rushed out the door to say "we shipped it" and make a sale rather than delivering something that is stable and well-built). We were recently told that the dinner and transportation benefits would be dramatically reduced. A number of engineers voiced valid concerns, especially since some of the benefits were promised to them as part of their offer letters. Instead of listening to them, we were instead invited to take a training course on "How to Manage Change in the Workplace".

Explore other reviews about Meraki

5.0
Dec 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Structured nice team professional team

Cons

None it was all good

4.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

Cons

Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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