Great culture, work-life balance, and awesome co-workers - Anonymous employee Meraki Employee Review

5.0
Nov 6, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- we're a growing company which has the financial stability from Cisco - being part of Cisco during the pandemic has made me realize why Cisco is rated #1 World's Best Workplace this year. They CARE. - culture is amazing - perks of being in the office were great (dog friendly in SF, catered food, unlimited snacks, beautiful offer space and desks are fully equipped) - work-life balance is good - internal mobility is great if you also include greater-Cisco as the same company. Lots of employees move over to Cisco. Meraki is smaller, so unless your team is growing it can be hard to move unless someone leaves - Cisco's benefits are awesome - good PTO package, emergency time off, 5 days/1 week of volunteering (this year they added an extra 5 days on top of that), lots of parental support

Cons

- Very engineering driven org (which is great, if you're an engineer $$$). - when we were in the office, getting to mission bay was a challenge for public transit. That being said, they are allowing everyone to be more flexible with WFH or moving fully remote, regardless of when we go back to the office - starting to lean more on Cisco for guidance, which had both positive and negative aspects during the pandemic

Explore other reviews about Meraki

5.0
Dec 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Structured nice team professional team

Cons

None it was all good

4.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

Cons

Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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