This place is running on fumes - Sales Meraki Employee Review

1.0
Apr 7, 2022
Recommend
CEO approval
Business Outlook

Pros

- Daily lunch if you're allowed into the office. And I say allowed because some of my own colleagues are not allowed into the office for choosing not be part of a medical procedure. I love that I can only see my friends over video. (Sense the sarcasm?) Every other business in Sydney has their doors open to all staff members and Cisco think it's okay to create a two-tier world.

Cons

- Multiple account managers and sales engineers have left and management think its okay to just drop emails to whoever think will bend over and complete what they need done even if they're not qualified to do so. - Asking for a pay review is like asking for money out of their own hip pocket even though YoY growth continues. - Management don't consult about operational changes to those who will actually be affected by it. They will just drop new changes and expect you to deal with it even though they're not ones on the frontline. Most of the changes are counter-productive to efficiency and pro-micromanagement. - It clear what's happening here, Cisco made their cash and now it's time to pull down every operational cost just so the business runs on bare bones and see how long it turns a profit. - Loyalty doesn't mean anything, you're literally just a number. - "Best place to work" awards is very far stretch, don't be naive, these awards are paid for. - Only about 20% of the portfolio is in stock with majority lead times being minimum 3 months and a large amount being 6+ months, and yeah you guessed it, you only get paid comms when it ships. How do you get paid if there's no stock?

Explore other reviews about Meraki

5.0
Dec 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Structured nice team professional team

Cons

None it was all good

4.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

Cons

Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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