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      Meraki

      Part of Cisco

      Engaged Employer

      Meraki reviews

      A mixed bag - Account Executive Meraki Employee Review

      3.0
      Jul 30, 2022
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Meraki has excellent products and provides top tier customer support. Todd Nightingale had a solid vision for the company and corporate culture. Enjoyable and helpful “boot camp” for new hires. Helpful tools for new folks to become immersed in the industry. The SF office has nice amenities and a great view.

      Cons

      The companies “mission, vision and values” are not in alignment with the culture on the sales floor. Tech bro behavior runs rampant. As a result there are cliques reminiscent of high school. Individual contributor experience is dependent on who your Inside Sales Manager is. Some are great, and some show blatant favoritism. When interviewing for a promotion, reps have to “network” with the team aka win a popularity contest. It is also openly acknowledged that people will have to interview multiple times for a role. Consequently, when you interview there will be people who “paid their dues” and are in the queue before you. OTE is under the industry standard. Reps who have the same sales goals, account types (SMB, Mid-Market) and KPIs have varying levels of OTE. This is based on the year of hire and/or grade level which can be subjective. Pro Tip: When accepting an offer or promotion, ensure you confirm your grade level review the criteria.

      avatar
      Meraki Response
      3y
      Thank you for sharing your feedback with us. We agree that our products are some of the best in the market, and our Customer Support team provides exceptional support to our customers when they need us most. We are disappointed to hear about your experience. Investing in our employees’ career development is our top priority. We aim to build an inclusive culture where everyone is provided opportunities to grow and develop their careers. We would like to learn more about your experience; please connect with your People & Communities leader if you are comfortable. You can also reach out to our Ethics team confidentially at ethics@cisco.com. We will be sharing your thoughts with our leadership team. Thank you again for taking the time to reach out to us. Feedback makes us better and helps build a more inclusive Meraki.

      Explore other reviews about Meraki

      5.0
      Dec 20, 2025
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Structured nice team professional team

      Cons

      None it was all good

      4.0
      Dec 11, 2025
      Network support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

      Cons

      Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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