Was once Paychex proud…it’s gone now. - Inside Sales Representative Paychex Employee Review

1.0
Jun 6, 2024
Recommend
CEO approval
Business Outlook

Pros

-once you made it, you made it. -low micro management. -Best technology in HCM.

Cons

-Everything has went downhill from when I started 8 or 9 years ago. -They took away inbounds for outside reps and brought in virtual for inbounds. Why? There’s no other company that has that philosophy. -your succes depends on your accountant partners and banks. If your CPAs had a terrible rep in the past. Good luck. If your banks are slow and not known really, good luck. I’ve been successful here. Conference, fast start almost all awards I’ve obtained. But I’m mentally tired. I will say if you’re lucky to land 2 or 3 great accountants who like you, who constantly refer. You barely have to work lol but I’m ready for a new chapter.

Explore other reviews about Paychex

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Leadership connections, tailored growth pathways, and self-guided development

Cons

Some internal partners lack communication

1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of apps and gadgets are nice...when they work, but many of them don't work and tech support can't figure that out.

Cons

Micro-management to the Nth degree; meetings all day; training part of every day; and you'll still get manager calls to ask what you are going to do, what you've done, and what you will do, every single day, and how you're going to get 8 hours of sales calls into your day after wasting 5 hours on managers check-ins and meetings. Expectations are that you'll work long days, evenings and weekends either regularly or on a moments notice--you will have NO personal life. Rookie sales tactics, shotgun scatter tactics, and insanely high prospect call requirements will make a majority of your territory clients hate your guts (Denver manager wants 500 customer contacts per week! And I only had 215 prospects accounts). Many of my clients pleaded and begged me to leave them alone because me and the past 4 reps (in only 2 years) have been phoning, emailing and texting constantly. Some of them were former clients who dropped us for bad service, so there is no need to call but you'll have to. Some of them previously and respectfully let us do a demo, make a pitch, and give a quote, but then chose our competitor, and yet the Denver boss would insist that I call them twice a week indefinitely...just in case. The commission contract is 27 pages long and excludes everything under the sun. They will even take paid commissions back from you if the install team messes up and the customer cancels the contract. And then if you can stomach all that misery, you will likely make 1/3 of what they tell you to expect to make. NOBODY makes what they tell you is the ANNUAL AVERAGE except for 2 to 5 reps who get lucky with big deals and then never repeat that again, so it isn't an average for anyone, not even the top 1% of hundreds of sales reps. In a nutshell, this is big corporate misery and lies and privacy invasion like you have NEVER seen before. Try it at your own risk, and suffer.

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