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      SAP is too complicated with the false promises given to the customers as well as employees - Support Engineer SAP Employee Review

      1.0
      Apr 6, 2018
      Support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pros aren't really pros after a while ,lots of promises given at the start SAP's marketing is good ,internal as well as external but that's about it

      Cons

      Management doesn't take employees advice on how to improve internal processes which are too complicated Product support can't put up with the volume of incidents raised by the customers There is not enough transparency about the products and support during the sales process which causing disappointment and customers frustration after the implementation cycle Salary lower from other premium players in software industry Management too ignorant to develop employees and to support their progression Training of employees is week and very high level Customers frustrated with complexity and inability of SAP to keep its word given at the point of sale Canteen food is just below the average standard

      avatar
      SAP Response
      8y
      Thank you very much for your feedback. We’re sorry to hear about your current experience at SAP and will share your feedback with the Product Support Management Team. We encourage you to connect with the HR Employee Experience Team where you can seek advice on career development/progression and speak confidentially about the topics that are causing you frustration. Please be assured that your feedback is important to us and we are always open to new ideas and ways of innovating and improving.

      Explore other reviews about SAP

      5.0
      Jun 8, 2026
      Senior support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, full of opportunities to learn and support.

      Cons

      Rounds of layoffs due to changes in tech direction. Plan accordingly and stay flexible!

      4.0
      May 29, 2026
      Content strategist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I really liked my role at SAP. After being a cloud Customer Success Manager supporting strategic clients for several years, I moved into a group doing digital customer outreach including producing newsletters, release enablement, webcasts, documentation, event registrations, etc. Salary and bonuses were good, no complaints there.

      Cons

      No real cons for the job that I was in, except that our group was eliminated by the corporate restructuring and reduction in workforce in North America in 2025. I would have loved to stay but unfortunately we probably showed up on a restructuring spreadsheet somewhere and it was determined that our services were no longer needed. We off-boarded most of our work to other existing employees (who already had full time jobs), which felt unfair to them, but that is how it shook out.

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