User Assistance Developer - Another word for proofreader - User Assistance Developer SAP Employee Review

1.0
Aug 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Free language courses, good location

Cons

Poor process management, no knowledge about modern software development. Development teams spent most of their time on basic customer support issues (customers couldn't understand how to use the product, neither could SAP customer support, so all issues were routed straight back to development teams). No incentive for change, if half of your work comes from solving customer support issues, making the software usable for customers would cost you half your work.

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SAP Response
4y
Thank you.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

-great enviroment -inspiring people -work balance

Cons

-unclear directions and task -lack of support -long project timeline

4.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

I really liked my role at SAP. After being a cloud Customer Success Manager supporting strategic clients for several years, I moved into a group doing digital customer outreach including producing newsletters, release enablement, webcasts, documentation, event registrations, etc. Salary and bonuses were good, no complaints there.

Cons

No real cons for the job that I was in, except that our group was eliminated by the corporate restructuring and reduction in workforce in North America in 2025. I would have loved to stay but unfortunately we probably showed up on a restructuring spreadsheet somewhere and it was determined that our services were no longer needed. We off-boarded most of our work to other existing employees (who already had full time jobs), which felt unfair to them, but that is how it shook out.

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