Thought it would be different... - Customer Support Advocate SAP Employee Review

3.0
Oct 22, 2014
Recommend
CEO approval
Business Outlook

Pros

Working with SF was a blast, great people, high energy, motivated to help businesses maximize the return on their most expensive investment, their people. Couple this with the SaaS model and you have a great concept.

Cons

Growing and integration pains as one would expect when a company is acquired by another. IMO too much time spent developing new bells and whistles and not enough time ensuring the ones already available work as expected. Never worked at a place where there was such an abundance of training material none of which actually helps one do their job. Feels like we just make this stuff up as we go, do in large part to the constant adding of the aforementioned bells and whistles. Don't get a remote job if you do come here to work, make sure you work out of a brick and mortar location, will increase your chances tenfold of getting noticed and promoted. In a word-frustrating.

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5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work, learn and contribute.

Cons

Nothing major. Growth is slow

4.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

I really liked my role at SAP. After being a cloud Customer Success Manager supporting strategic clients for several years, I moved into a group doing digital customer outreach including producing newsletters, release enablement, webcasts, documentation, event registrations, etc. Salary and bonuses were good, no complaints there.

Cons

No real cons for the job that I was in, except that our group was eliminated by the corporate restructuring and reduction in workforce in North America in 2025. I would have loved to stay but unfortunately we probably showed up on a restructuring spreadsheet somewhere and it was determined that our services were no longer needed. We off-boarded most of our work to other existing employees (who already had full time jobs), which felt unfair to them, but that is how it shook out.

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