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      The devil you know vs the devil you don't. - Customer Support Analyst Sage Employee Review

      4.0
      Oct 26, 2016
      Customer support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work life balance Good salary Multiple products Sales, support and development in one building.

      Cons

      The focus has stepped away from technology and leaned more towards marketing. Promotion process is long and difficult. You can come to work everyday and be a good employee that gets the job done and receives high scores, but it's not good enough, yet an employee that calls in sick all the time, makes customers angry and had been on multiple behavior plans will be promoted and given opportunities that advance their careers because the manager likes them.

      avatar
      Sage Response
      9y
      Thanks for your review and we are pleased to hear your work-life balance is positive and your salary is competitive as we work hard in these areas. We are starting a new leading for leaders programme soon and this will address a number of the issues you have raised. The specific issue you refer to about promotion of a colleague is not how we do things at Sage, please contact us to give us more information by emailing me at glassdoor@sage.com Thanks again for writing a review, Lynne

      Explore other reviews about Sage

      5.0
      Jun 21, 2026
      Professional services consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance is the strongest attribute at Sage. Family matters and mental stablity is supported. Top notch benefits.

      Cons

      Departments with mixed roles of similar tasks, yet separate teams without collaboration.

      2.0
      Jun 8, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
      avatar
      Sage Response
      2w
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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