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      Customer Support Analyst Sr. - Customer Support Analyst Senior Sage Employee Review

      1.0
      Aug 15, 2017
      Customer support analyst senior
      Recommend
      CEO approval
      Business Outlook

      Pros

      The actual job itself was great to aid customer in using the Software product!!!

      Cons

      The Company not sure how to measure performance for support analyst forever changes way to measures performance that is inaccurate . Company wants inexperience staff with less than 10yrs to keep salaries low. Do not hold on to experience analyst because over spending on Knowledgebase software that is not accurate. Garbage in garbage out.

      avatar
      Sage Response
      8y
      Thanks for your feedback. All colleagues are important to us - whether you've been here 1 day or 10 years (or more). All people have something to offer and we do not discriminate in any way, shape or form - including length of service. There's colleagues at Sage who do amazing work who've been here for 25 years or more (and those who've been here a day or so). Performance management at Sage is transparent at all levels and training in PM is compulsory so we all understand how it operates. All the best with your career.

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      5.0
      Jun 21, 2026
      Professional services consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance is the strongest attribute at Sage. Family matters and mental stablity is supported. Top notch benefits.

      Cons

      Departments with mixed roles of similar tasks, yet separate teams without collaboration.

      2.0
      Jun 8, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
      avatar
      Sage Response
      2w
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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